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4. Cancellation policy
The following applies to all other items: Consumers have a fourteen-day right of cancellation.
4.1 Right of cancellation
You have the right to withdraw from this contract within fourteen days without giving any reason. In the case of a purchase contract, the withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods or in the case of a contract for multiple goods ordered as part of a single order and delivered separately, from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (Mabuti GmbH, Slevogtstraße 59, 09114 Chemnitz, Germany; telephone: +49-(0)371-35572498; fax: +49-(0)371-35572490; info @ mabuti . de) of your decision to withdraw from this contract. You can use the sample withdrawal form provided by us (e.g. downloadable from our homepage under “Withdrawal form”), but this is not mandatory. If you make use of this option, we will immediately (e.g. by email) send you confirmation of receipt of such a cancellation. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.
The right of cancellation does not apply to distance contracts:
for the delivery of goods that are not manufactured in advance and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer
for the delivery of goods that are manufactured according to customer specifications or clearly tailored to personal needs
4.2 Consequences of withdrawal
If you revoke a contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
If the withdrawal is only declared for part of the goods from an order, the delivery costs charged by us will not be refunded. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods if the goods delivered correspond to those ordered.
You shall be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties, and functionality. “Testing and trying out” means testing and trying out the goods in the same way as is possible and customary in a retail store.
The following applies to all other items: Consumers have a fourteen-day right of cancellation.
4.1 Right of cancellation
You have the right to withdraw from this contract within fourteen days without giving any reason. In the case of a purchase contract, the withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods or in the case of a contract for multiple goods ordered as part of a single order and delivered separately, from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (Mabuti GmbH, Slevogtstraße 59, 09114 Chemnitz, Germany; telephone: +49-(0)371-35572498; fax: +49-(0)371-35572490; info @ mabuti . de) of your decision to withdraw from this contract. You can use the sample withdrawal form provided by us (e.g. downloadable from our homepage under “Withdrawal form”), but this is not mandatory. If you make use of this option, we will immediately (e.g. by email) send you confirmation of receipt of such a cancellation. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.
The right of cancellation does not apply to distance contracts:
for the delivery of goods that are not manufactured in advance and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer
for the delivery of goods that are manufactured according to customer specifications or clearly tailored to personal needs
4.2 Consequences of withdrawal
If you revoke a contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
If the withdrawal is only declared for part of the goods from an order, the delivery costs charged by us will not be refunded. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods if the goods delivered correspond to those ordered.
You shall be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties, and functionality. “Testing and trying out” means testing and trying out the goods in the same way as is possible and customary in a retail store.